Cancellation of order prior to delivery

Bentley - Standard deliveries

• You can cancel your order at any time prior to accepting a delivery booking from us with no charge. Once the goods are loaded on the vehicle a 10% restocking fee with a minimum charge of £50 will be made.
• All you need to do is let us know via the website link within the order.
• Once we have received your cancellation we will let you know the cost of any restocking fees which will be charged to your account.

Courier – Drop Only and White Glove deliveries

• You can cancel your order at any time prior to accepting a delivery booking from the courier with no charge. Where a booking has been accepted and the delivery route finalised the original delivery fee will remain payable.
• Where a delivery is already on route to the customer and is then not refused at the point of delivery a collection fee equal to the original delivery fee will also become payable.
• All you need to do is let us know via the website link within the order.
• Once we have received your cancellation we will let you know the cost of any delivery / collection fees which will be charged to your account.

Return of delivered items

You can return your unused item(s) up to 14 days* from the day you received your order, just notify us via the website link within your order.

Bentley - Standard deliveries

• Items can only be returned in their original unopened condition. We charge a 10% restocking fee with a minimum charge of £50. We will let you know the cost before arranging the return.
• The collection will be booked in by our transport team. If the goods are not made available on collection an additional restocking fee will be made for each additional collection attempt.
• Once the items have arrived back in our warehouse and have been inspected you will receive a credit on your account, less the restocking fee. Any items returned not in their original sealed packaging or with signs of damage or use will not be refunded.

Courier – Drop Only and White Glove deliveries

• Items can only be returned in their original unopened condition. We charge a collection fee equal to the original delivery fee. We will let you know the cost before arranging the return.
• The collection will be booked in by our courier company. If the goods are not made available on collection an additional collection fee will be made for each additional collection attempt.
• Once the items have arrived back in our warehouse and have been inspected you will receive a credit on your account for the items only less the collection fee. Any items returned not in their original sealed packaging or with signs of damage or use will not be refunded.

Damaged items

• Each of our items of furniture undergoes a comprehensive quality inspection before packing. Furthermore, the internal packaging of each product is highly engineered and tested to ensure that our furniture moves seamlessly through the delivery process and arrives to you, our customer, without issue.
• However, in the unlikely event that you do find fault with the furniture you have received, whether as a result of transit damage* or manufacturing issue, we would ask that you fill out the necessary information on the website link within your order that will cover details such as your order number, date of manufacture label (affixed to the product) and photos of the product and detailed photos of the damage in question. You are also able to e-mail this information, however this may delay the speed at which your request can be dealt with.
• *Items received with transit damage must be reported within 14 days from the day you received your order, just notify us via the website link within your order
• Bulk Offer items must be reported within 30 days.
• Once we have received all of the required information we can determine the best course of action. In many instances where the issue is minor we can send out a skilled technician to resolve and make good to its original state. For more serious issues or if a minor repair is not acceptable we will offer a full replacement of the faulty item to ensure that you are fully satisfied with your purchase. All goods being returned for credit or replacement must be dismantled and packaged ready for a courier collection.